Ask Yourself..Are You a Credible Leader?
I heard about Tom through key stakeholders and some of his team.
Tom was a top-level leader; he was sharp, rather humorous, a technically adept quick study, and very good at corporate politics in his specialized C-suite role.
However, what Tom didn’t know was that most of his team had lost respect for him as a leader; they didn’t believe half of what he said and no longer trusted him.
As a result, team morale was at an all time low, they spent much of their time cross-checking the many stories he told, second-guessing his every move and gossiping about Tom’s life outside of work.
Leadership credibility is formed whether you are conscious about it or not. Being believable and trustworthy are critical success factors to create effective, high performing teams.
After all, who works hard for someone they have no respect for, can’t believe or trust?
6 Bad Habits
Lets look at some common bad habits that erode and damage credibility with your team. Download a free copy of our poster on How To Be a Credible Leader to help avoid these.
In my experience, the following are the most common death knells to leadership credibility – all of which Tom was guilty of:
1. Taking credit – Tom was known for using other people’s ideas as his own.
If you haven’t done the work, you don't get the credit. Full stop. You ARE responsible for the output of your team’s work but when you take all the credit for it, you erode trust and lose credibility.
One of the best leaders I worked with once told me “credit is always for the giving, never the taking “– what a simple and effective way to lead!
2. Being clued out – Tom struggled with addressing performance or behavioural issues in the team or with key stakeholders; he delegated that to others.
As the leader, it is your job (and your job only) to deal with performance or behavioural issues on your team. Be attentive to these issues and don’t turn a blind eye; it negatively impacts everyone.
What also gets overlooked is bad behaviour from stakeholders the team works with day in and day out. Good leaders pay attention to difficult relationships; they find common ground and tackle issues early and head on.
Every team member is watching how tuned-in you are to people who impact them and HOW you handle these delicate situations matter.
3. Holing up in your office or disappearing – Tom’s team said he disappeared a lot and when he was in, his door was always closed.
Yes, you have work to do and meetings to take, but you are a leader. When your door is closed, or you are missing all the time, you send a direct message that you are not available.
Make a point of checking in throughout the week to show genuine interest in the team. It’s these moments where connection and good relationships are formed.
If possible schedule ‘open door’ time and let the team know you are open to interruption for important matters.
4. Avoiding difficult discussions – Tom read lots of leadership books, he frequently talked about candour and 'being open' to the team; yet when it came to addressing an ‘elephant in the room’, he remained silent.
A great leader steps into the discomfort because they care about each and every individual on their team; they know feedback is important and good for development.
When you duck the issues, you demonstrate that you don’t care. To coin a great quote from an awesome client… “Candour is caring”.
5. Failing to communicate – There were many unanswered questions with Tom’s team. Withholding information, not responding or failing to explain why changes were happening caused tremendous angst and caused rumours to start.
It is said that when people don’t know what is happening, they make it up. Quite literally assumptions begin to flow and we draw conclusions from anything unusual – why is that person in the office, why haven’t we heard what is going on, why was he working late, did you notice [insert obscure ideas].
When change is afoot, it is best to share what you can as soon as you can, even if it’s ‘I don’t know, yet, but I’m going to find out and keep you posted’. Just make certain you follow through!
6. Being phoney – No one on Tom’s team felt he was very genuine; he tried to make himself out to be a bit too perfect; at least that is what they all perceived.
You don’t have to be a NLP (Neuro Linguistic Programming) expert to read sincerity in body language; we all can see when you’re faking it a mile away.
Some leaders mistakenly feel they need to portray a certain image of themselves to be revered by others. Unfortunately it can come off as cold and calculated, leaving the team suspicious about who you really are and what you really think. No one trusts a faker.
Be sincere, straightforward and humble enough to let your team know you need their help and you don’t know everything. Be the kind of person we all want to work with…the real you.
The story above is 100% true (name wasn’t Tom though). In fact, there are at least a half a dozen ‘Tom’s” and “Tomasinas” I’ve worked with who have much the same habits.
Sadly most are terribly unaware how they are perceived.
So What You Can Do - Self Assess
If you think your credibility could be in question, I have good news for you. You can practice How to Be a Credible Leader and put an end to bad habits immediately.
Additionally, take time to self assess:
Ask yourself these three questions regularly to examine how you’re doing.
Next, ask others. Consider asking your team the same questions during your 1:1 meetings. Listen closely to ‘how’ they answer, look for clues to what needs to improve.
What to Watch For
No amount of excuses or blame can undo the bad reputation you create, whether you like it or not. HOW you follow through and ‘show up’ has a direct reflection on your leadership credibility.
Word spreads quickly when your leadership credibility is in question.
Other departments hear about it, potential recruits avoid applying to your team and you lose your most valuable team members. Clients (internal or external) pick up on your habits too, they question your sincerity, work around you and avoid interactions or worse, it can cost you business or promotion and sometimes even your job.
Don’t be like Tom
We've created a free poster for you on How to Be a Credible Leader!
Download your own copy today!
To avoid losing credibility, become more self-aware, step into the uncomfortable to learn more about how you are perceived – it takes an open mind and a vulnerable spirit to check your blind spots. Consider working with a leadership coach who can help you explore this further, when you’re ready.
Let a positive leadership reputation precede you with every interaction, be true to your word, show up, be real, communicate as much as you can, and give credit as a practice. Make these your regular habits and you’ll be well on your way to strengthening your credibility.
Are you curious about what your team really thinks about you?
Most times they will open up to third party when discussions are conducted in full confidence. Please keep me in mind if you’d like a trusted leadership consultant to dig a little deeper with you and your team!
Hey did you hear? Prime Minister Trudeau admitted there was an ‘erosion of trust’ occurring in his office; he was unaware of it (based on what came out in the recent Canadian justice committee inquiry). Imagine his disappointment to find that people did not feel comfortable coming to him with concerns.
Well sadly, he is not alone, many leaders realize a little late that there are issues or an underground culture (where they are excluded) in their workplace. It may not come to light until exit interviews, employee surveys or worse, formal complaints.
There may be hints that you're being left out, despite having an 'open door policy' :
You already know that it is the leader's responsibility to create an atmosphere where people feel safe to be forthright and candid. But to maintain the openness, your team need to know:
The good news is there are things you can do to create more of a trusting environment where people will keep you in the loop!
7 Ways to Develop More Openness & Trust
1. Show You Are Open to Different Views
Encourage your team to bring forward a different perspective than yours, welcome it... often. Why not hold meetings where you deliberately poke holes in plans; promoting debate to differ and discuss deliberately. Hone in on healthy scepticism focused at making things better.
Caution: Your role would be to probe, ask for more information and demonstrate interest vs convince them of your way.
2. Really Listen
Practice active listening by reframing what you hear when people open up in meetings or within the office, illustrating that you understand their point. Resist inferring your own ideas or disagreement which may shut them down or cause them to do an 'end run' around you.
Caution: These are times for you to listen and encourage, not squash!
3. Be Interested in Them as People
Get to know each of your team members more personally. A great way to develop good relationship is understanding where people come from, what their family situation is like and what they do on the weekends. Show that you care about them by celebrating their work anniversary and/or birthdays (with permission).
Caution: You are not their best friend, be interested but not involved in their life!
4. Lose the Labels
Avoid putting a label on anyone. Some mistakenly tag people as a troublemaker, not a team player, or loud-mouth when they are a vocal team member. Speaking negatively about others creates a lack of safety to speak up. It also appears disrespectful and judgemental when overheard.
Caution: Careful not to name-call bosses, clients or your peers either
5. Participate in a 360 Feedback Assessment
Show your team that you are interested in what they think about you as a leader. Then openly and humbly share insights that you discover. Be sure to say thank you! If you've already had one, reflect on what you learned? How healthy is communication in your workplace?
Caution: Do not negate any feedback by assuming you know who it came from!
6. Be Available
I hear 'my boss is too busy to meet' all the time these days! Don't be that person. Show your people you make them a priority. Protect meeting times in your schedule without cutting them short. Put your phone down, leave the computer alone and don’t bring either along when meeting with them. When you say your door is open it means leave the door figuratively and literally open and that you will MAKE time for them!
Caution: Your actions speak louder than words!
7. Remain Professional at All Times
Remember, as a leader, you are being watched by your team. This means paying attention to how you act both inside and outside of work hours. Avoid sharing awkward personal information and negative opinions about the company – these can erode trust or repel working relationships.
Caution: If you go out for drinks with your team, careful you don’t drink too much!
Don't get caught off guard! To avoid hearing about issues after the fact, keep working on the kind of environment that is inclusive and open to differences. This is what builds a strong healthy team! The more you listen, learn and demonstrate your own trust, the more likely they’ll include you in their triumphs and their troubles.
Reach out to me if you struggle with a team that has cut you out. I offer a number of custom solutions to help teams to reconnect and open up!
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I will never forget the first time I received tough feedback. I was managing a government-funded employment centre at the time.
While working on a tight deadline to implement a new computer system, I was surprised when the Director called me to come to her office ASAP.
She told me my peer (Margaret, who I worked with every day) had raised a concern that needed to be addressed immediately. Margaret felt ‘intimidated’ by me and I made her uncomfortable. Instantly I became defensive – why didn’t she talk to me, what did I do, where was this coming from? Me… intimidating?
Margaret said I was impatient and judgmental, pushing her to explain how things were done. She felt I didn’t respect the work she and the team did and that I just wanted to ‘change everything’. It became obvious she didn’t know what I was doing; she was missing the context for why I needed information and how I was using it.
I felt bad that my actions were seen as overbearing but it was a pivotal moment. From then on I took more time to listen and explain before rushing ahead; I brought Margaret along as a partner. In the end, we formed a terrific working relationship and created a great new system!
Looking back, it was that tough feedback that helped me learn about my own direct style and how to flex my approach with others who were indirect.
While I can relate to what it feels like to receive tough feedback, I truly value the awareness you develop because of it. This is why I always recommend people become aware of their own style. You grow so much when you connect with people who are different than you.
Candour and Feedback Makes a Better Workplace
In today’s workplaces we often refrain from saying what needs to be said for a variety of reasons, we:
Feedback, the Breakfast of Champions
When someone cares enough to give honest, constructive feedback in a clear and helpful way it helps the individual grow and become more self-aware – just as I did. Yet according to Harvard Business Review, we actually all want the negative feedback you hate to give!
I’m not talking about the positive nice feedback here; I’m referring to candid and sometimes difficult to hear ‘real stuff’, often shielded from more senior leaders as you rise in an organization.
Cultivating a positive environment where it is safe to give and receive feedback openly begins with you, the leader. You set the tone by modelling trust and openness in every interaction, encouraging others to share their differing views.
Seek and Ye Shall Find
In each workshop I’ve done about feedback or candour it’s been surprising how few leaders ever received tough or candid feedback over their career! So it is no wonder they aren’t comfortable giving tough feedback to their team!
So how do you start to develop an environment for tougher feedback? You actually begin by asking!
How to Get to The Tough Stuff
Given the reluctance listed above, you may find it difficult to get open, candid feedback. Here are 5 things you can do to get people to open up:
It takes a little focus but based on my experience, candour is your best bet to creating the most highly engaged, super-charged high-performance teams!
Drop me a note when you’re looking for help to gather, receive or act on feedback! I conduct sessions with teams to uncover what issues are causing the most frustrations as well as coach leaders who want to stretch and improve.
photo by CC0 @cerpow on Unsplash
In part one of this series I introduced how to develop a competitive edge while leading difficult people. I began with “The Know All” (TKA) personality type.
For part two I’ll focus on another challenging personality, this one is seldom satisfied with the status quo and constantly wants to make changes!
The Revolutionary…. aka “TNT”
Making it Right
I often compare this type of person to Mike Holmes, the builder who seemingly blows up your house to fix all the wrongdoings done by previous contractors to ‘Make it Right’.
This kind of person on your team can really test you, pushing at every turn with complaints about process, hand-offs, policy or people. They expect you to fix it.
For the conscientious manager this TNT type is very draining to have on your team. You may pride yourself on good quality work like they do, however you’re more apt to be cautious and comfortable with subtle improvements vs high confrontation or making full-scale change.
These people can be rather domineering in conversations. They have strong opinions, and even though you may see value in their suggestions, they can be tough to redirect back to work.
Rather than doing battle with them, there are ways you can help to leverage their enthusiasm for the greater good!
Meet Sati – the Demolition expert
Lets take Sati for example (names changed). Sati works for a sales organization as a technical rep and has been there for almost 10 years. She is well liked by both peers and customers, so much so they turn to her to solve all sorts of problems. Sati has a habit of adopting other people’s issues, making them her own to solve, even when they are not in her domain.
Her Sales Manager Brian really struggled to get Sati focussed on her own deliverables. Almost daily she would come to him with yet another idea to change...well…pretty much everything. Many conversations began with “Why don’t we....”, “I don’t see why I have to…”, “Why can’t x department do…”. She just constantly challenged.
Brian was recently been promoted and knew Sati had some great ideas from working with her as a peer. As the days and weeks followed however, he found her increasingly frustrating to work with. Poking at him day in day out with yet another scheme she wanted him to undertake and fix, yet did not follow through on her own work.
Sati is a great example of this Revolutionary – TNT difficult person.
The TNT profile
The benefit of having a TNT person on your team – they are opportunistic, filled with ideas, usually very positive, they influence others, thrive on change, deal well with ambiguity and love problems to solve.
The key to leading a TNT person is hearing out their ideas and giving them accountability to see changes through. Set expectations for detailed change plans outlining the risks/rewards and benefits to implementing such a change. They do best when they are heard, given meaningful accountabilities with autonomy to implement and are trusted to get it done.
Caution for leading a TNT – they need a diligent leader to be available for them, not too hands on, yet someone who sets expectations, timelines then follows through. They need to be heard.
After Brian and I laid out a plan he implemented a few strategies:
In the following weeks Brian noticed a change in Sati. She stopped the incessant pushing and began to take ownership of some of the issues, working diligently to resolve.
Weekly they would meet to discuss progress and Brian began to mentor her on how to look deeper into the details. Sometimes she would actually abandon an issue but not until she had more thoroughly explored it and considered the impact(s).
Now Brian is well on his way to becoming a stronger leader and Sati is becoming a greater contributor, not only to the team, but also the organization.
For every difficult type of person there is another way to look at what they bring to your team. It can take some effort on your part but encouraging people the right way, who previously were a pain, can actually turn into a competitive edge toward a highly productive team.
Join/sign up for our blog updates (link in right margin), or visit often for other useful tips on leading people!
If you are tired of struggling to deal with a difficult person on your team (or your boss) and you’d like help to figure out how to communicate with them, send me an email. I have a kit bag full of different tactics that work!
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Change can be a dirty word in many work environments today. Lets face it “Transformation” is the buzzword de jour! Almost everyone is feeling the affect of increased workload and the speed of change in their job.
It may be brought on from process improvement, new-fangled technologies to learn, added responsibility, regulatory scrutiny, or the most-feared-change of all…downsizing!
Constantly having to adapt, even for the best leaders, takes quite a toll. As a leader not only do you have to continually reframe and communicate the gist of the changes to your team, but you are also expected to be ‘on’ and supportive of whatever is thrown your way. This can be downright exhausting!
So how IS change affecting you? Are you coping? Or are you nearing burnout?
Take this simple assessment to find out:
Pump Your Brake Assessment © (Answer Y/N):
Here’s the thing, change is hard when it is imposed on you, yet, making your own change can be immensely exhilarating when it is something you want to do.
When you find yourself in a constant state of change, inflicted beyond your control, you will eventually shut down if you don’t find good coping strategies. Your health may be adversely affected, your family life may be impacted and for sure, your work performance will suffer when you burnout.
Fear not! You CAN find balance again. First step is recognizing the issue. Just like slowing a car down on a slippery road you can 'pump the brake' to prevent burnout.
The trick is finding ways to regain control over changes that affect YOU. Here are 5 action steps you can begin right now…today!
1. Book Yourself a Break – NOW!
I strongly believe in taking time back from work when you begin to feel frustrated and stressed. If you don’t make time for yourself, no one else will give it to you!
If you are a nose-to-the-grindstone type then taking time back may seem tough for you… initially. But taking back time for yourself is a game-changer to regaining balance.
Action Step: Start with small steps – book an hour into your calendar a few times through the week. RIGHT NOW – look at your calendar and book it…..yep, right now, it will only take a moment.
If you are already at the ‘burnout point’ then take a much bigger step - book a two-week break. Yes TWO! Detach completely – no phones/computer or email. You need the extra time to properly let go and become refreshed.
Why do this? Because pushing yourself harder and harder will not make you accomplish anything faster or better. In fact, it is when you pause, step back, reflect, giving yourself a break that you will become most effective, more able to make sense of the various changes and give yourself greater perspective to move forward.
2. Bust Your Paradigm
Paradigms are patterns you have adopted or think to be true. A paradigm can also be the way you approach your day. Often a paradigm is something we adopted based on what we think others expect of us.
Take crisis management at work for instance. If you are the Olivia Pope in your business that fixes every crisis, then you become the one everyone brings the crisis to.
Action Step: Hand off crisis tasks. In leadership roles it is true, the buck stops with you. But handing off crisis tasks to the right people on your team versus being the one who ‘does’ it provides big growth opportunity to others.
Delegation of important tasks takes leadership courage. It takes great trust. It means giving your team the confidence in handling very important work, with you as their safety net. You remain involved yet you set high expectations, selecting the right people for the right tasks. Watch how they rise to the challenge!
This is not an easy shift when you are known for being ‘the fixer’, yet once you master this hand-off, you will achieve far greater results with far less stress in the future.
Why do this? It’s a win-win! Giving others the accountability to fix big fat meaty issues stimulate their capabilities to grow as well as improve overall team engagement because they see you have faith in them.
As an individual takes on work that stretches their thinking, it pushes them out of their comfort zone; in turn they build new skills and develop. This then frees you up to act as a guide/mentor versus the doer. The results are far more gratifying for both you and the team.
3. Share - Give Work Away
Similarly most leaders, who are hit by wave after wave of change, take on more work than they give away. Often under the assumption it is easier to do it himself or herself rather than ask someone else to.
Action Step: At the end of each day write down two things that you did that someone else could have done for you. They might be administrative tasks, attending a meeting or simply to-do items that someone else could have accomplished just as easily. The next day, delegate those items and begin to make this a daily practice.
Why do this? You may think that you’re a master delegator and that you’re maximizing your productivity every day, but this simple habit will help you measure your delegating skills each and every day.
4. First Things First
In Stephen Covey’s well-known book The 7 Habits of Highly Effective People, he points out how important it is to ‘Put First Things First’ as Habit #3.
During changing times you can get bogged down with task work that doesn’t actually move you forward. When you practice choosing what you spend your time on, you will get the highest return on your investment.
Action Step: Refer to Eisenhower's Urgent/Important Principle that Covey talks about. Begin to organize tasks using these key principles focusing on the most important priorities.
Why do this? Get the biggest payoff for your time at work! Spend most of your time in the upper green zones. Avoid or eliminate time-wasting activities and ensure you delegate distracting work that doesn’t provide payback. By practicing these tried and true methods you maximize your time and you become a better leader.
5. Let Go of Perfection
According to Dr. Brené Brown, world renowned researcher and author:
“Perfectionism is a self-destructive and addictive belief system that fuels this primary thought: If I look perfect, live perfectly, and do everything perfectly, I can avoid or minimize the painful feelings of shame, judgment and blame.”
Every leader I know who suffers because of today’s pace of change, has some degree of perfectionistic qualities. They have very high standards; they surround themselves with over achievers (just like themselves), which is great, however they can be very hard on themselves and others too. They tend to put in long gruelling hours to complete everything to their satisfaction and they struggle with handing off and delegating.
Action Steps: Become aware of your tendency for perfectionism. Be kind to yourself, review your goals and validate when you are being too hard on yourself – is what you want attainable or realistic? If not, cut yourself some slack!! Involve your team, be more choosey on what you personally take on.
Self-worth is at the core of perfectionism, take stock of all the great work you do well to help change your emphasis and perspective on being perfect.
Use a Lifeline When You Need One
When work pace and change is getting to you it is OK to seek assistance from a professional. Many people need extra help to ‘pump their brake’ until they develop new habits.
Some of the benefits working with a professional include:
Drop me a line when you’re getting frustrated or fear burnout. I will help you find a path to take back control, refocus your time and energy into work that makes you want to get up and go in the morning again!
Last month we focused on the letter “S” – Steadiness of the DiSC behavioural style.
This month concludes the Style Talk Series as we focus on the profile “C” – Conscientious characteristics. You may also like to review the first two parts of the series focusing on the profile "D"- Dominance, or focusing on the profile "I"- Influence.
As previously mentioned, in each article I am highlighting real-life clients who tend to illustrate a strong profile of just one of the DiSC behavioural traits.
You will have different degrees of each behavioural style in your own profile but you tend to have a dominant style that many at your work will witness. How you behave compared to people with differing styles to you may be quite different, even when presented with the very same scenario.
Meet Nadeem (not his real name)
Nadeem is an Accounting Advisory Executive with a leading professional services firm. Nadeem has traveled the world, offering advice on accounting and risk management for 15+ years and is considered a leader in this field.
Nadeem has led large, matrixed teams, working on highly complex projects with large multi national corporations providing advice and guidance on Accounting and Tax.
We have identified for Nadeem that he needs to pick up on social cues and demonstrate interest in others. This includes taking a brief time in the first part meetings to greet people and chat for a moment, assess his audience then communicate in a way the other party feels valued.
Nadeems’s development plan includes coaching on relationship building. Some areas include meeting preparation; helping him to assess the people he will meet so he is more prepared to make the right first impression. Also we are doing DiSC assessments with each of his direct team to help him decode their styles. Lastly he is working with an internal mentor who has the exact opposite style to his so they can learn to appreciate their differences. In future this will arm him for analyzing people and provide a roadmap for flexing his communication style accordingly.
Do you know anyone like Nadeem? Or can you see yourself in his profile? He is a good representative of a strong “C” behavioural style.
Can you imagine how it may benefit to you to better understand your own DiSC style and how your style may impact others?
Once you see how your style affects people you work with, you can adapt accordingly.
Likewise as you leverage team dynamics using DiSC assessment, you can find ways to pair people for the best outcomes as well as anticipate where friction may occur.
Do you want your own DiSC Assessment?
Email me to reveal the secrets of success. Everything DiSC Workplace® assessment is a great tool to use with your whole team. This assessment will decode how best to communicate for your own success. It makes a great foundational piece for business planning, improving employee engagement and team development.
Not only will you receive a detailed report but I will also provide a confidential debrief that delves into your personal profile and/or team dynamic. Drop me a line when you’re ready to learn more about yourself and discuss potential career/leadership derailers so you know how to head them off!
Last month we focused on the letter “I” – Influence of the DiSC behavioural style and previously we focused on the “D”.
This month we will continue the Style Talk Series focusing on the profile “S” – Steadiness behaviours and communication characteristics.
As I mentioned before, the clients I highlight tend to be symbolic of a strong profile of just one of the DiSC behavioural dimensions, this month using the “S”.
In your own DiSC profile you will have differing degrees of each behavioural style. That said, people at work likely have observed your most predominant one because when you are under pressure your most dominant style usually shows up.
There is no perfect style, no right or wrong either; just like people are from different backgrounds, we each view a situation and react uniquely because we are approaching it from a different vantage point. This series is to help introduce the benefits of understanding your style.
Meet Melissa (not her real name)
Melissa is a Senior level Human Resource Business Partner for a global financial institution. Melissa has been in HR (different departments) for most of her 20+ career.
She currently supports over 40 executives (various levels) who collectively have over 2000 employees. Her day-to-day work is strategic, focused on providing business executives’ HR advice, shaping and implementing strategic plans. Melissa is keen to be promoted to VP level.
We have identified that for Melissa to move up, she needs to command more authority. Colleagues, leadership and clients enjoy working with her but to be ready for the next move she has to prove she can manage conflict directly and comfortably.
Showing she can stand her ground and be more direct in her communications will give senior leaders more confidence in her capabilities at the next level.
Melissa’s development plan includes coaching courageous confrontation, role-playing in a safe environment using real-life scenarios and critiquing conversations. Through routine practice she will develop comfort in finding her voice, without sacrificing her strong values for harmony.
Do you know anyone like Melissa? Or can you see yourself in her profile? She is a good representative of a strong “S” behavioural DiSC style.
Imagine the benefit to you to better understand your own DiSC style and how you impact other people?
Once you see how your style affects people you work with, you can modify appropriately.
Likewise when your team uses DiSC assessment as a development tool, you will better understand the dynamic of everyone within the team. Some people may be a lot like you when others are not, you will see how to get the best out of everyone when you learn how to communicate to their style.
Time for your own DiSC Assessment?
Email me to reveal the secrets of success. Everything DiSC Workplace® assessment is a great tool to use with your whole team. This assessment will decode how best to communicate for your own success. It makes a great foundational piece for business planning, improving employee engagement and team development.
Not only will you receive a detailed report but I will also provide a confidential debrief where we will into your personal profile and/or team dynamic. Drop me a line when you’re ready to learn more about yourself and discuss potential career/leadership de-railers so you know how to head them off!
Last month we focused on the letter “D” – Dominance of the DiSC behavioural styles.
This month we will continue the Style Talk Series focusing on the profile “I” for Influence behaviours and communication style. I personally relate most with this dimension myself, though not quite to the same extreme as my client.
As you will see, the client I am highlighting tends to be emblematic of a strong “I” profile which is just one of the DiSC behavioural traits.
You will have varying degrees of each behavioural style in your own profile but we all have our ‘go to’ dominant style that others tend to see, particularly under stress. Two people may react quite differently when presented with the same situation, depending on their dominant behavioural style.
Meet Daniel (not his real name)
Daniel is a Senior Vice President for a national Sales organization that employs 4000+ people across Canada. Daniel worked his way up to a senior level over 18 years of progressive moves.
He joined the company directly from University, when he began as an intern in Customer Operations gathering customer information from clients to prepare for year 2000 cut over.
For Daniel to continue to move up in the organization he must take more time to consider data and facts; use solid supporting evidence to help formulate decisions, and incorporate facts into his narrative.
He is seen as a promotable resource for the business, he may be considered for President or CEO of a smaller division in the future.
Daniel’s development plan includes an executive coach (external) as well as internal mentorship from the CFO, who is giving him guidance and support to develop data-driven decision making.
Do you know anyone like Daniel? Or do you see yourself in his profile? He is a good representative of a strong “I” behavioural style.
Can you imagine the benefit to better understand your own DiSC style and how you may impact others?
Once you grasp how your style affects people you work with, you adapt accordingly. Likewise as you build a team, you can better understand the dynamic of everyone within the team. Some may strike sparks with you, yet they bring tremendous benefit overall when you learn how to communicate to their style.
Time for Your Own DiSC Assessment?
Email me to take advantage of the insightful perspective of Everything DiSC Workplace®
assessment or to arrange a session with your whole team. This assessment will decode how best to communicate for your own success.
Not only will you receive a detailed report but I will also provide a confidential debrief where we will delve into your personal profile and/or team dynamic. Drop me a note when you’re ready to learn more about yourself and discuss potential career/leadership de-railers so you know how to head them off!
Ever work with someone whose style drove you crazy? Perhaps they talked too slow or fast for you, were overly demanding or passive, very logical or maybe they talked so much about feelings and relationships to the point it made it difficult to get down to business? The list of bugaboos varies because what bugs one person, may not bother another to the same degree.
We are all made up of a unique combination of behaviours that show up as our style to others. So when you work with someone whose blend is quite different to yours, they will likely hit a nerve if you're not well armed.
Assess for Your Own ‘Ah Ha!’ Moment
One way to ease this kind of discord is to conduct an assessment that decodes both you and your team’s behavioural styles.
My tool of choice is a DiSC® model behavioural assessment tool – Everything DiSC®Workplace by Wiley Brand. It is simple, yet uncovers ‘pinch points’ quickly with leaders and/or their teams so they can immediately adjust. This tool works for building better cohesion in a team, improving communication, reducing tensions, but also offers self-awareness for leaders I coach, most of whom have a few ‘ah ha’ moments as a result!
Over the next series of blogs I will highlight each one of the four dimensions of DiSC® characterized by people I’ve worked with (names changed, of course).
Harvard psychologist Dr. William Moulton Marston created the theory of DISC® in the 1920’s, illustrating that people exhibited emotions through four ‘Normal’ behaviours of Dominance, Inducement, Steadiness, or Compliance – aka DISC® In the 1950’s an industrial psychologist named Walter Clarke went on to create the first assessment using the DISC behaviours Marston founded. Over the years the assessment has been improved and updated but the principles remain the same. Today we use the terms: Dominance, Influence, Steadiness and Conscientious in the assessment.
First I will start with a profile of the “D” – Dominance.
Meet Belinda (not her real name)
Belinda is a Vice President in a Customer Service group (Canada) of a large multi national company. She moved up through the ranks fairly fast. Here are some of her traits and behaviours that demonstrate a strong “D” profile:
Do you know someone like Belinda? Or can you see a little of yourself in her profile? She is a good representative of a strong “D” behavioural style. Most of us have behavioural styles with varying degrees of each of the 4 DiSC® dimensions so certain circumstances may bring your “D” more to the forefront.
For Belinda to be considered for future, more senior level roles she must make an effort to develop work relationships by recognizing the opinions, feelings and ideas from others. Taking time to get to know people versus putting them to work.
Without some coaching, guidance and support from others, Belinda’s trajectory in a large multinational company will surely be hampered. Much of her advancement will depend on whom she reports to and whether she reigns in her power punches!
Can you see the benefit to you to better understand your own DiSC® style and how you may impact others?
Get Your DiSC® Assessment!
Email or call me to take advantage of the eye-opening perspective of Everything DiSC® Workplace assessment or to arrange a session with your whole team. This assessment will surely provide a clearer understanding of how you affect others and decode how best to communicate for your own success.
Not only will you receive a detailed report but I will also provide a confidential debrief where we will delve into your personal profile and/or team dynamic. Call or email me when you’re ready to learn more about yourself and discuss potential career/leadership de-railers so you know how to head them off!
If you’re like many of my clients, you have probably posted a job to fill, only to find yourself sifting through 200+ UNqualified applicants.
With the likes of Monster, Indeed and Career Builder simplifying the job hunting process, it has made it easy for serial job seekers to blast out applications to a mass number of postings without even reading the full job posting.
But this doesn’t help you—you need to find the ‘right’ person to without wasting your time! This means you need to be extra diligent in your quest to hire, in order to reduce the number of serial job seekers you encounter.
To help you find the right fit for your new role, follow these top 5 tips…
Know Your Team Fit
Before you even post a job, you have some thinking to do. Ask yourself how easy is it for you to describe what your team is all about and what type of person you need to join the team?
The best way, in my opinion, is to begin by assessing your current team as well as yourself:
These are just a few of the questions you should think through in order to be clear about the right fit you are looking for, prior to constructing the job posting.
Bonus Tip - If you struggle knowing the personalities of your current team, consider using a tool like Everything DiSC Workplace®. In my experience, it offers an objective way to assess the different styles of both you and your people. It will help you avoid hiring the wrong fit by learning more about the type of person who may rub you or the team the wrong way. Call or email me if you'd like to give Everything DiSC Workplace® a try.
Don’t just ‘Post and Pray’
Job postings are a passive method to source candidates; you simply ‘set it and forget it’. But unless you hire help to review all of the resumes that roll in, I don’t recommend posting to public job boards—this is where serial applicants hangout because it’s very easy for anyone to apply to everything!
Better than posting to a public board is sourcing people through places like LinkedIn or hiring someone else to do the sourcing for you.
Agencies, while expensive, usually offer a guarantee to replace a bad hire and consultants are particularly great at finding those who come highly recommended. Regardless of which option you choose, both will save you the headache of dealing with serial applicants.
In my experience, people who come highly recommended have an 80% higher rate to be a fit for a role because seldom will someone put their neck on the line to recommend somebody who is a dud.
It’s vitally important that you’re crystal clear about the job function to be performed. By having a really crisp posting, you can reduce the number of, “Oh, even I can do that job” applicants, which only add to your pile of unqualified resumes.
To do this, write the posting for your open role identifying the 6-8 key criteria the right person absolutely must have—it should NOT look like every other job posting in the market, nor should it be a full job description filled with internal lingo.
Make sure your criteria includes both the skills required to do the job, as well as the behaviours you’re looking for that fits your business and team we talked about above.
Feel free to look at other similar jobs to get a few ideas for how to write the description, but make absolutely certain that your job posting captures the unique details of what YOU and YOUR business needs.
The serial job seeker will respond to anything they think they can do – so the more explicit your job posting is, the higher the likelihood of good quality applicants and reduction of ‘lookie loo’s’ wasting your time.
Bonus Tip - To ensure you’ve covered all of the necessary bases, have a few people lend a critical eye to the posting to check that it conveys the right level and complexity of the position you’re looking to fill.
Use a Title With Kick
The first thing a serial applicant will look at is the title, followed by the position summary, yet so few use this space for impact. This is a great spot to help nix ‘quick clicker Louis’ from automatically applying.
Just because the job title in your company is Customer Service Representative doesn’t mean you can’t post Customer Service Representative – Articulate, Quick Thinking & Data Savvy. This unused space in the title field is a perfect spot to differentiate your role. Right off the bat the reader will ask themself if they meet your criteria and you’ll eliminate a bunch of unwanted hopefuls. Likewise the summary – don’t just regurgitate company fluff here. Use the key success profile of the position to summarize the criteria you’re looking for. Think of it like the lead to a very interesting news article – a few short words that make it interesting to ‘click here.’
By using both of these underused spots you’ll increase your chances of:
Talk to Your Network
I’m a huge fan of LinkedIn. It is a great tool for building your own professional network and it also serves as a powerful resource for viewing candidates before you meet them. Leveraging your network is a great strategy to avoid the serial job seeker.
If you have access to your own LinkedIn network, make sure you tap into it. Tell your peeps you are looking to hire and send them the posting to share or think about who they know who may know suitable candidates (hopefully they will tell two people who will tell two people… and so on). No matter if they’re friends, family or former colleagues and bosses, they’ll know people, and they may be able to connect you with your next right-fit candidate.
But LinkedIn isn’t the only way to connect with others. You can also try:
Help is But a Call Away
Hiring someone new to your team can be time consuming and, for some, even daunting especially with the number of serial applicants out there. The good news is you don’t have to go it alone.
If you have a position you need to fill and are tired of slogging through a sea of serial job seekers, I’m here to help. As your partner, I’ll save you time while finding the right person to join your team and organization by:
Get in touch with me and let’s talk about finding you the right person for the job—meeting and getting to know people is one of my most favourite things to do!
Wow!! I hope you’ve been watching the 2016 Rio Olympics and have seen the strong and impressive Canadian Women’s Rugby team – it’s clear that their incredible team bond is core to making them a force to be reckoned with. So fantastic to witness the strength of this magnificent Olympic team; this powerful group clearly has an unbreakably strong bond!
They are such a perfect example of a strong crew of remarkable individuals – a tribe; a posse of people who really have each other’s back. The same high performance can be achieved in a working environment when a team develops such a strong sense of unity. Aristotle was right on the money when he said, “The whole is greater than the sum of its parts.”
So what are the key ingredients to corporate teams becoming so well bonded?
There are a number of different circumstances that can be the catalyst for a team to form such an enduring connection. They may have gone through a seriously difficult time together, they may have worked through a tough project or they may have grown together through a unique experience like a new business venture or a new department build.
Regardless of the situation, there tends to be a common recipe for a strong team, which can be broken into five key components:
When reviewing cases where the strongest bonds are formed, the leader plays a crucial role; they genuinely and openly care for their team and are mindful of the needs of each individual. They also set high expectations; they deeply believe in their team and set them up for success by leveraging the strengths of each person.
Based on empirical research, Stephen Covey's book The Speed of Trust sums up the art of building trust as the single most critical leadership skill “the one thing that changes everything”. But it’s not just the leader who has to develop trust, it’s also the ‘trust contract’ established between the team members. This faith is demonstrated under pressure during the toughest of times. Difficult times are when you need to lean on each other the most. Can you count on each other through a rough patch? Does you team have your back and do you have theirs?
Whether during a planned team event or not, the degree to which you and your team laugh is a terrific way to gauge a team’s bond; a group who laughs together stays together. Think about the last time you had a great belly aching laugh with your team and colleagues. Sadly many corporate environments avoid laughter in the workplace because there seems to be this mistaken belief that it is not professional – bun that!
As long as the laughter doesn’t come at someone’s expense or disturb others, it is completely appropriate! Some of the best moments occur particularly when tension is high. Imagine a bunch of employees are working with their heads down, all tense and serious, when someone bursts the tension by making a light-hearted joke – how refreshing! Here is a great post by startups.co.uk discussing 30 Ways to Have Fun and Unite Teams, which includes very simple suggestions to inject fun at work.
Being a part of a group who have a lofty goal, a mission to accomplish or a really challenging task builds common ground for people who come together from very different places. The Olympics is a perfect example of this. Even athletes coming from the same country to compete in a team are often coming from ‘different walks of life’. They may have never played together before joining this team, but they share something huge in common – their drive to excel in the Olympic games and win a medal! If everyone understands the goal, they develop appreciation for the reason why it’s important to achieve and they will tend to check their ego at the door.
Even better when the goal is tough and the group has to tap into problem solving. People can’t help but communicate more and share ideas when there is little time or room for posturing and ‘one-upmanship’. It’s becomes a survival skill. You can do a simulation survival exercise to test this thinking by checking out this Team Exercise courtesy of the Winnipeg Regional Health Authority.
At first you may think it’s great to get a nice bump of compensation or a year-end bonus as a result of doing great work. But the truth is what people generally remember isn’t the bonuses – in fact I bet if you ever received one you don’t even remember how much it was. Sincere and genuine appreciation in the form of formal recognition, hand written letters, plaques and special presentations on the other hand are just plain HUGE! I remember working with a President and suggesting that he provide a handwritten note to a team who had done something no one expected them to do. We made sure there was a presentation from him to each team member, but he thought I was crazy when I suggested it. To his surprise, for years later people talked about receiving those notes, and all of those people are still united over that small gesture today – never underestimate the power of a hand penned note filled with sincere gratitude!
As I watch this amazing group of young women on the Canadian Women’s Rugby team compete at the 2016 Rio Olympics, (in the semi-finals at time of writing) I’m reminded just how a well connected team can be virtually unstoppable working together – I hope your own group can leverage the learning from this powerhouse of a well-formed team! Go Team Canada Go!!
If your team is struggling to bond together, or there are difficulties in working together consider seeking some outside help and support. Check out Dots Leadership Solutions blog for additional free suggestions and guidance or contact us for a consultation.
Photo Credit: http://www.gettyimages.com/detail/480540072
Where's the Help?
Are you under constraints at work and it’s taking a toll on you as the leader? Do you have more work to do but no additional headcount? Perhaps there is a hiring freeze or you’ve been told you can’t bring in replacements when someone leaves your unit.
Unfortunately, this is how a lot of big companies deal with shrinking market share or downturns in their industry. But what if I told you there might be some resources available that you can’t see yet? In fact, you may be able to recoup a full role or parts of a role, you just need to know where and how to look.
Time to BRAG
There are a variety of strategies you can use to uncover hidden capacity. To help you get started, we’re going to have to BRAG a little bit:
Blow it Up – aka. Process Redesign
You can regain significant efficiencies by revisiting processes and there are many different approaches you can use to redesign them. Here are two methodologies I've found successful for uncovering wasted work efforts that can give you back some of your resource and time:
Focused at the role level, this step involves reviewing the scope and depth of each job in the team to determine what work is critical and what work may be less necessary or could be done differently. Look for odd hand-offs or ‘busy’ work, eliminate this low value work and replace with work that provides a greater contribution for the team. Expand accountabilities and give employees the opportunity to learn new skills; job expansion can also help with raising employee engagement, provided the person is not overworked.
Align the Boxes
Using tools to clarify team member accountabilities provides clarity of purpose and assists the team in fully understanding who does what. Frequently team members are unclear as to each other’s roles, causing confusion, which results in rework or duplication of effort The focus here should be to ensure the right work is being done at the appropriate level, using the skills and capabilities of the correct talent. This will push administrative work down, making for more efficient use of everyone’s skills.
I’ve personally found this to be a rare gem when uncovering hidden talents, and the best part is it’s so simple! How well do you know the talents and passions of who you have working for you? And what team member skills or experience might you be unaware of?
Frequently we find that employees are under-utilized. Assumptions are often made based on job titles or what’s been seen to date, but most people have a kit bag of skills beyond what their job description specifies. For example, some of the greatest Project Managers I know were once Executive Assistants. Think about it, juggling priorities, keeping everyone in the loop, scheduling, organizing…very similar skills!
Did you know, one of the most common reasons for employees to quit a job is the feeling of being under-valued and under-utilized?
Most people want meaningful work that provides an opportunity to grow; get to know what each of your team love to do, what they do in their spare time and what their previous experience is and then look at how you may retool and enrich their work to capitalize on their skill-set.
A great place to start is to use self-assessment tools that will help you and your team understand their unique styles. You never know, you may just find someone who is just itching to take on something more.
Call in Dots to Help!
If you need help crafting a solution to find hidden resources, or to discuss how to clarify team accountabilities, assess your team and design an efficient workflow, please feel free to Contact Us. You can also learn more about Dots by checking out our About page.
What Worked For You?
We'd love to hear from you! What strategies have worked for you to find hidden resources?
Photo used under Creative Commons from Animalparty
So your team has been restructured and the dust has only just settled. Now you’re supposed to go back to ‘business as usual’, but things feel far from normal. As the leader, you’re in a tough position, everyone on your team is turning to you for answers and clarity; what do you do?
Rest assured you’re not alone; heck, you can’t read a newspaper or hear a business report these days without learning about a company cutting back, laying off or reorganizing. Just like you, there are hundreds of leaders trying to find their way to get back on track and rebuild the trust of the ‘survivors’.
Just like after a shipwreck on a desert island, the survivors are worn-out, tired, grumpy and scared. At times they feel guilty they made it through the cuts, while friends did not, other times they wish they were gone too – these are all natural human reactions after riding through such a rough experience. It is important to be mindful of these emotions as you move forward with your remaining team, in order to help you rebuild momentum and trust. It’s not going to be an easy process to get everyone back on track, but with a bit of patience and guidance, it will certainly be achievable.
To help you make some headway, we’ve created a handy-dandy Survivor Checklist to help you through these stormy times:
At the end of the day, just like those people on the island after the shipwreck, the team will come together and rebuild a whole new existence. Together, you really will survive and you’ll have plenty of stories to share along the way.
Throw out a lifeline: Phone a friend…dots!!
If you need help to get through the trying times, or you’re looking for strategies to build your team, contact us at Dots Leadership Solutions! We have plenty of great tools and solutions to assist you. Learn more about our Specialties here.
‘Oh goody’, we’re going to have a team offsite (which is really onsite in the old boardroom), and ‘oh yay’ we’re going to have sandwiches and maybe even salad.
Everyone wants a free lunch, right?
You’ve all been there. You know what I’m talking about – one of those team-planning sessions where they bring in only two Diet Cokes and three cans of Sprite for a team of 7. The food is the same, boring sandwiches and the last person to arrive always gets stuck with the egg salad…every. single. planning. meeting.
You do your “team building” [sarcastic voice] – “If you were an animal, what kind would you be and why”. And then your manager divvies up the agenda to each team member so that everyone can contribute. Together you wordsmith the team objectives from last year so they sound more like this year. That’s the planning done.
The big crescendo of the day is to all go out to dinner together (even though no one really wants to). Everybody sits with the persons they prefer and make idle chit chat, watching their phones carefully as they don’t want to miss an early train home. And then, everyone is gone promptly by 6pm.
Did you feel the team bond?? Do you feel setup for success for the coming year of challenges? Did they work through challenges they anticipate for the year? Was there candour about process?
Lets Kick That Old Way Up a Few Notches!
I want to amp up your thinking on team building – I want to really elevate and place emphasis on BUILDING a team. Building takes effort. Lets put a stop to meaningless onsite/offsites and start creating momentous building blocks for high performing, productive, ‘kicka$$’ teams!!
Who’s with me?
Definition of High Performing, Productive, 'Kicka$$' Teams:
So, imagine how good a purposefully BUILT team would be?
They do exist, some are in very good shape, but if you’re a leader whose team may not be there right now I have great news, YOU can make it so!! Here are some of the building blocks of success you can use to build your team with purpose.
7 Building Blocks to Strong, High Performing, Productive
1. Create a team credo – Why does this team exist in this company under this department? What do we believe in? What are our shared values? Think about what would be missing if the team did not exist, this will help you and your team members understand why you’re so important. Reviewing this together annually will keep everyone in tune with your stakeholders.
2. Define your deliverables this year – What must this particular team deliver this year? By when? Write down team goals using the SMART principle (Specific, Measurable, Attainable, Relevant and Timely. Create these together, openly debate and discuss.
3. Know your people – What skills exist in your team? Where did your people come from? What are their goals? What are their strengths and weaknesses? What comes easy and what work makes them most uncomfortable, why? How do they see their work, the company, the department and the team?
4. Design workflow and review structure – Does the work flow easily in and through your team, or is it convoluted, confusing multiple touch points with time wasting as a result? Does each role holder have a reason for being? This should be reviewed whenever work changes.
5. Create clear role clarity – This is a biggie. If I asked each of your team what the other people did, can they answer? Does everyone know what is expected of him or her? Do they know what is within their own control? Do they know when they would come to you or to someone else for decisions? Are they accountable for an output or are they a cog in the wheel? Does everyone understand what part they play to accomplish the overall team deliverables?
6. Play to their strengths – Do they know themselves? Are your people set up to do their best work? Have you matched them to the right level of work? Does the team know about each other’s strengths and know how to leverage them?
7. Provide opportunity to communicate – Do you have regular team meetings to review progress? Do you give time to openly debate and discuss and resolve issues as a team? Do you make time to connect with each person and check in to see what challenges they are experiencing? Do you ask questions to understand? Do you allow them to make mistakes and coach for the learning?
You’ll notice that embedded in each of these building blocks is the key leadership traits of today’s leaders. (Try our free leadership assessment to assess how you measure up). Creating a positive employee experience is one of the main roles you have as a leader, true team building serves as a key to positive employee engagement .
There are any number of fun and interesting team activities you can do as a leader to purposefully build your team using these building blocks – and there is help if you want it!!
If you need help in crafting a solution to set you up for success, or to discuss how we can help you reach leadership and team effectiveness, please feel free to contact us. You can also learn more about the Dots story .
Elaine Adamson is a leadership consultant with Dots Leadership Solutions Inc. A natural dot connector. Passionate about coaching team effectiveness and leadership development she shares over 25+ years of real-life tips and tricks that really work!
Elaine believes you can discover and leverage strengths to forge a strong team dynamic despite business challenges or organizational change.